In North America, Travelers rank 2022’s best and worst airports
Frequent flight cancellations. Crowded terminals. A lack of parking. Expensive airport food (if you can find an open restaurant). An annual airport satisfaction survey concludes, it’s been a rough year for airport travellers. This year travellers are less satisfied with their airport experiences than they were in 2021, The J.D. Power 2022 North America Airport Satisfaction Study says. Based on a 1,000-point scale Overall customer satisfaction is down 25 points. US passenger volume is nearing pre-pandemic levels. On Sunday at airport checkpoints the US Transportation Security Administration screened 2,371,992 passengers. In 2019 that figure is 94% of the same weekday. “On everything in which airports are extremely crowded and passengers are increasingly frustrated from jet fuel to a bottle of water have created a scenario and it is likely to continue through 2023 for air travel the combination of pent-up demand, the nationwide labour shortage and steadily rising prices”, Michael Ta...